Business Energy Claims FAQ's

To find out, do an initial no obligation claim audit with one of our qualified claims advisors. As a rule of thumb if you have used a broker then there is a high chance you are eligible.

Not all brokers are mis-selling. However, your broker may only have declared the commissions they want you to know about, or may have done so in a misleading way.

Before we can say that, we have investigation work to do on our behalf. We don’t include an instant calculator on this website for that reason. However, we would conservatively expect to achieve:

• +15% of total annual energy spend
  Multiplied by the number of years utilising mis selling brokers
  Plus significant damages

It is possible that a substantial amount of money has been taken out of your business, unnecessarily, which could have been used effectively within the business.

You only need to gather a few standard documents.

• Signed copy of your LOA – Letter of Authority / contract(s) with your broker
• Signed copy of energy supply contracts, failing that, invoices

If this is problematic don’t worry we may also be able to help with this.

If this is a concern don’t worry we may be able to help with this. We can help you get it from the brokers and suppliers and much of the paperwork will be produced by them through the process.

An Letter of Authority (LOA), is the signed permission you give to a broker to act on your behalf to find your best option energy supplier(s).

A Supply Contract is the agreement signed with the company that will actually supply your gas and/or electricity. This will be the supplier(s) your broker found for you.

No. Instead Ofgem has put in place a “code of conduct”, but this is not robust enough to prevent mis-selling.

If you have signed copies of contracts and bills, we can investigate the size of your claim without their knowledge right up until they receive a claim letter from the solicitors. If you don’t proceed they need never know! If they have done nothing wrong then they have nothing to worry about.

No. You have a supply contract in place which is legally binding. This process should reduce the unit price until the end of the contract.

There are of course claims handling, insurance, legal and marketing fees involved, but as mentioned this is done on a No Win No Fee basis. These may vary according to the claim, but rest assured, fees will be declared before any commitment is made by you.

A third party intermediary (TPI) is the term for someone acting as broker on your behalf, as used by UK Government department, Ofgem – Office of Gas and Electricity Market.